Frequently Asked Questions

What are Digital Eye Strain and Dry Eye?

Digital Eye Strain, also known as Computer Vision Syndrome, is a condition caused by prolonged exposure to digital screens. It reduces tear gland secretion, leading to tear-film instability and Dry Eye. Dry Eye damages the eye surface and can cause symptoms like eye strain, itching, irritation, redness, excessive tearing, and even headaches.


If left untreated, Dry Eye can worsen over time, potentially resulting in severe complications such as intense eye pain, light sensitivity, corneal infections, or, in rare cases, blindness

How does Eylys offer protection and relief from Digital Eye Strain and Dry Eye?

The Eylys Eye Care Kit uses warm therapy to improve Meibomian (tear) gland function, restoring tear stability and providing hydration to the eyes. This helps alleviate symptoms of Digital Eye Strain and Dry Eye, such as irritation, redness, and discomfort, while promoting long-term eye health on digital screens.

Who is likely to benefit from Eylys?

Eylys is ideal for anyone on digital screens with or without symptoms of Digital Eye Strain or Dry Eye, including:

  • Office workers.
  • Gamers or students.
  • Any adults (18+) with age-related Dry Eye issues.
  • Contact lens users.
  • Individuals exposed to air-conditioned environment.
  • Post Cataract & LASIK related Dry Eye.
What sets Eylys apart?
  • Designed by an eye surgeon and Dry Eye specialist
  • Patented 3D eye fit technology
  • Medically certified and safe
  • CE marked
  • Trusted by 500+ eye hospitals
How does the 3D eye fit technology help?

The 3D eye contour adapts to the shape of your eye and provides uniform therapy across all the tear glands on the upper and lower eye lid.

Can Eylys be used by kids or pets?

No, Eylys is not designed for pets. For children, consult an eye specialist before use.

Is Eylys safe for my eyes?

Yes, Eylys is safe when used as directed. It is one of the only CE marked and certified Class-B Medical Device, designed and recommended by eye doctors. It is crafted with skin-friendly materials and designed to provide gentle, therapeutic warmth to your eyes. Whereas, in case of any pre-existing eye disease, consult your eye doctor before use.

Do I need my doctor’s prescription to buy Eylys?

No, Eylys can be purchased without a prescription. However, if you have underlying eye conditions like eye infection, glaucoma and/or corneal disease, it is advisable to consult your doctor before use.

What precautions should I take while using this device?
  • Remove contact lenses and eye make-up before use.
  • Wash your hands and face before using the device for better hygiene.
  • Do not overtighten the device while wearing it on your eyes.
How frequently can I use Eylys?

You can use Eylys once or twice daily, or as recommended by your eye doctor.

Wait at least two hours before repeat use.

Is it normal to experience blurred vision after using this device?

Brief blurring of vision after use is normal, infact desirable, as it indicates release of natural tears in the eyes. Frequent blinking may help restore clear vision faster. Avoid over-tightening of device on eyes.

How can I clean Eylys?

Spot-clean Eylys device by gently wiping it with a damp cloth, water or mild detergent. Let it air dry completely before use. Avoid rubbing, squeezing or submerging it in water.

How long can I continue to use Eylys?

With proper care and maintenance, Eylys can be used for approximately a year. Refer to the user welcome guide for specific usage life.

Do I get any warranty with Eylys?

Yes, Eylys comes with a limited warranty of 100 days. Check the website footer for detailed warranty terms and conditions.

Can the same eye compress be used by multiple people?

It is a personal care device recommended to be used by one person only to maintain hygiene.

Can this device help with other eye conditions?

Yes, Eylys can be beneficial for conditions like Meibomian Gland Dysfunction (MGD), Blepharitis, or Styes. However, consult your eye doctor to ensure it’s appropriate for your specific condition.

It is also used to treat post-cataract and LASIK eye surgery related dryness.

How long should I use Eylys in one session?

Eylys has auto-cut off at the end of 5 mins that is desirable and effective.

Does this device require batteries or electricity?

Eylys may be heated using the USB-C cable provided. Refer to the product instructions for details on how to heat and use it safely.

Can Eylys help prevent Digital Eye Strain and Dry Eye?

Yes, regular use of Eylys can improve tear-film stability and maintain eye health, reducing the risk of developing Digital Eye Strain and Dry Eye.

Can Eylys be used for post-surgical eye care?

Eylys may be suitable for post-surgical care (e.g., after LASIK or cataract surgery) to relieve dryness, under the guidance of your doctor.

Can I use Eylys if I have sensitive skin?

Yes, Eylys is designed with hypoallergenic materials to suit sensitive skin. If you experience any irritation, discontinue use and consult your doctor.

Does Eylys come in different sizes?

Eylys is available in a universal size designed to fit adults (18 years and above) comfortably.

How should I store Eylys?

Store Eylys in the case provided, in a clean, dry place.